Refund Policy

At AKK ENERGY, customer satisfaction is our priority. Please review our refund policy carefully before making a purchase.

1. Eligibility for Refunds

We offer refunds under the following conditions:

The item was damaged, faulty, or not as described upon delivery.

A return request is made within 7 days of receipt.

The product is unused, in original packaging, and includes all accessories/manuals.

2. Non-Refundable Items

Refunds are not available for:

Used or installed products

Products without original packaging or missing components

Custom or bulk orders (20 units or more), unless faulty

Products damaged due to improper installation or handling

3. Return Process

To request a refund:

Provide your order number, proof of purchase, and photos/videos of the issue.

If approved, we’ll provide a return address or schedule a pickup (Lagos only).

Upon inspection, approved refunds will be processed within 5–10 business days.

4. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was faulty or incorrect.

If the return is due to an error on our part, AKK ENERGY will cover the return shipping.

5. Replacement Option

Customers may request a replacement instead of a refund, subject to product availability and inspection results.

6. Contact Us

For all refund-related inquiries, reach out to:

Email:

Phone:

AKK ENERGY reserves the right to modify this policy at any time to reflect changes in operations or legal requirements.

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